#sunya-returns-policy { box-sizing: border-box; max-width: 920px; margin: 0 auto; padding: 56px 32px 72px; background: #ffffff; color: #242424; font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.75; overflow-wrap: break-word; text-align: left; } #sunya-returns-policy *, #sunya-returns-policy *::before, #sunya-returns-policy *::after { box-sizing: border-box; } #sunya-returns-policy header { margin-bottom: 36px; } #sunya-returns-policy h1 { margin: 0 0 20px; color: #151515; font-size: clamp(28px, 4vw, 42px); line-height: 1.2; font-weight: 600; letter-spacing: -0.025em; } #sunya-returns-policy h2 { margin: 0 0 16px; color: #151515; font-size: 22px; line-height: 1.35; font-weight: 600; letter-spacing: -0.01em; } #sunya-returns-policy section { margin-top: 32px; padding-top: 28px; border-top: 1px solid #e5e5e5; scroll-margin-top: 24px; } #sunya-returns-policy p { margin: 0 0 16px; } #sunya-returns-policy ul, #sunya-returns-policy ol { margin: 0 0 20px; padding-left: 26px; } #sunya-returns-policy ul { list-style-type: disc; } #sunya-returns-policy ol { list-style-type: decimal; } #sunya-returns-policy li { display: list-item; margin: 0 0 12px; padding-left: 6px; } #sunya-returns-policy li::marker { color: #242424; } #sunya-returns-policy strong { font-weight: 700; } #sunya-returns-policy a { color: #242424; text-decoration: underline; text-underline-offset: 3px; text-decoration-thickness: 1px; overflow-wrap: anywhere; } #sunya-returns-policy a:hover { color: #626262; } #sunya-returns-policy a:focus-visible { outline: 2px solid #242424; outline-offset: 4px; border-radius: 2px; } #sunya-returns-policy .sunya-contact { line-height: 2; } @media (max-width: 600px) { #sunya-returns-policy { padding: 32px 18px 48px; } #sunya-returns-policy h2 { font-size: 20px; } #sunya-returns-policy section { margin-top: 26px; padding-top: 24px; } #sunya-returns-policy ul, #sunya-returns-policy ol { padding-left: 22px; } } @media print { #sunya-returns-policy { max-width: none; padding: 0; font-size: 11pt; line-height: 1.5; } #sunya-returns-policy h1 { font-size: 24pt; } #sunya-returns-policy h2 { font-size: 14pt; break-after: avoid; } #sunya-returns-policy p, #sunya-returns-policy li { orphans: 3; widows: 3; } #sunya-returns-policy section { margin-top: 18pt; padding-top: 12pt; } }

SUNYA Exchange and Returns Policy

Every SUNYA piece is crafted with care. We offer exchanges on eligible orders within 7 calendar days of delivery. Please read the terms below before placing an order.

1 Applicability of this policy

This policy applies to orders placed on the SUNYA website. By placing an order, you agree to these terms, subject to your rights under applicable consumer law.

SUNYA follows an exchange-first approach. We do not offer monetary refunds for change-of-mind or size-preference returns. Where an approved exchange cannot be fulfilled, store credit or a coupon code may be offered under Section 7. The consumer rights in Section 9 apply throughout this policy.

We may update this policy from time to time. The version in effect when you placed your order will apply to that order.

2 How to request an exchange

1. Email support@thesunya.co within 7 calendar days of delivery, using the subject line “Exchange Request — Order #[Your Order ID]”. Delivery is determined by the courier’s tracking record.
2. Include your order ID, registered name, reason for exchange and preferred replacement size, colour or product. Replacements are subject to stock availability.
3. Attach clear photographs of the product’s front, back, tags and labels, and any issue you are reporting. Include the unboxing video described in Section 4.
4. Our team will review complete exchange requests within 5–7 business days. We may request further information before confirming approval by email or WhatsApp.
5. Once approved, we will arrange reverse pickup through our delivery partners, subject to serviceability. Pickup approval is provisional until the returned product passes our quality check.
6. After quality-check approval, we will process the replacement or applicable store credit. Replacement dispatch and tracking details will be shared with you.

Please submit your initial request within the seven-day window. If more information is needed, our team will explain what to provide. Our review or pickup time does not reduce your request window.

3 Exchange and return conditions

You may request an exchange if an eligible item does not fit or you prefer another available size, colour or product. Contact us if you receive a damaged, defective, incorrect or incomplete item, or a product with a significant deviation from our published size chart.

For ordinary size or preference exchanges, all of the following conditions apply:

• The product must be unused, unworn, unwashed, unaltered and in saleable condition.
• Original tags, labels, branding stickers, packaging and included accessories must be intact.
• The item must have no stains, perfume or other odours, makeup or deodorant marks, pet hair, lint, pilling, stretching or other signs of wear.
• The returned product must match the original order. Products sold as a set must be returned as a complete set.

Sale, discounted or promotional items; limited-edition or drop-exclusive pieces; customised or made-to-order products; innerwear and accessories; and items marked “Final Sale” are excluded from ordinary size or preference exchanges. These exclusions do not limit Section 9.

4 Unboxing video and supporting evidence

For ordinary exchanges under this policy, provide a continuous, uncut unboxing video showing the sealed package, shipping label, SUNYA branding, complete opening process, product inspection, tags and packaging. The recording must be clear and free of cuts, edits or pauses.

For damage, defect, incorrect-item or missing-item complaints, include the video if available and photographs of the issue. We will consider other reasonable evidence; the absence of an unboxing video alone will not remove your statutory rights.

5 Reverse pickup and quality check

• SUNYA will arrange pickup from your registered address through a delivery partner such as Delhivery. Pickup timing depends on courier availability and pincode serviceability.
• Pack the product securely with its tags, labels, original packaging and accessories. Keep the pickup receipt or tracking details until the request is resolved.
• If pickup cannot be completed because the address is incorrect, you are unavailable or the location is not serviceable, we may ask you to self-ship. Contact us for the approved return address and instructions before sending it.
• Quality checking normally takes 5–7 business days after the product reaches our warehouse. We will assess its identity, condition and the issue reported.
• If an ordinary exchange fails inspection, we will explain the reason and arrange return of the item at your cost, with charges communicated beforehand. A defect or damage reported as part of the original claim will be assessed as that claim.

6 Reverse shipping charges

SUNYA covers reverse shipping for a verified manufacturing defect, incorrect product or significant deviation from our published size chart. We also cover return costs where required by applicable law.

For other approved exchanges, including size or preference changes, the customer bears the reverse shipping charge. We will communicate the amount and payment method before pickup. It may be deducted from any store credit issued or collected separately; it will not be charged twice.

Our team will assess the evidence and returned product before confirming responsibility for the issue. If you are asked to self-ship a claim for which SUNYA bears the cost, agree the shipping arrangement with us first.

7 Store credit and coupon codes

If your approved replacement is unavailable and no suitable alternative can be agreed, SUNYA may offer store credit or a coupon code after the returned product passes its quality check. We do not offer a general change-of-mind return for store credit.

Credit is based on the amount actually paid for the returned product after discounts, less any applicable reverse shipping charge disclosed under Section 6. It is not based on the product’s MRP.

• Valid for 30 days from the date of issue.
• Non-transferable and redeemable only on the SUNYA website.
• Cannot be combined with other discounts, sales or promotional offers.
• Cannot be redeemed for cash, subject to Section 9.
• Issued to the email address registered with the order.

8 Order cancellations

Cancellation requests must reach us before the order is dispatched. Once the parcel has been handed to the courier, ordinary cancellation is no longer available.

For prepaid orders cancelled at the customer’s request before dispatch, the amount paid will be issued as store credit or a coupon code under Section 7, except where a monetary refund is required by law. COD orders may also be cancelled before dispatch.

Repeated unjustified COD refusals or delivery failures may lead to restrictions on future COD orders after review. Contact us promptly if you need to correct your address or report a delivery problem.

9 Refunds and consumer rights

Nothing in this policy limits rights under applicable consumer law. Where a monetary refund is legally due, including for defective, incorrect or misdescribed goods, SUNYA will provide it rather than require store credit. Statutory remedies also apply to qualifying late deliveries, subject to applicable exceptions. The seven-day window, sale exclusions and ordinary exchange conditions do not override these rights.

10 Fair use and customer support

SUNYA may reject proven fraudulent claims, including falsified evidence or a different product being returned, and restrict future service where justified. Making a genuine complaint or exercising a lawful payment-dispute right is not, by itself, fraud.

For exchange, return or cancellation assistance, contact:

Email: support@thesunya.co
WhatsApp: +91 62398 66318

Consumer complaints will be acknowledged within 48 hours and addressed within one month of receipt, as required by applicable law.